Customer Happiness Charter

The MOCD is keen to provide distinguished services that achieve customer satisfaction and exceed their expectations.

Our obligations towards you are as follows:

• We will deal with you with interest, respect and display.
• You will receive a distinct and fair service.
• We will handle your needs professionally and do our utmost to meet them.
• We will provide our services through a knowledgeable, knowledgeable staff who understands your needs and can answer your queries.
• We will provide you with the requirements of each service and the dates of delivery.
• We will respond to your requests in a timely manner and without delay.
• We will reduce the number of procedures to provide you fast and chain service.
• We will provide you with accurate information and proper service procedures.
• We will provide service at times and through channels that suit you as much as possible.
• We welcome your comments and suggestions to share with you the development of our services.

What we want you to provide a distinct service to you:

• Appreciate the efforts of our staff at your service to deal with them with mutual respect.
• Provide identification papers as required.
• Processing the documents required in advance to complete the transaction.
• Let us know as soon as possible if there is an error or modification in the data.
• Notify us of any change in personal information or conditions relating to the completion of the service.
• Respond to customer service team inquiries to serve you better and on time.